Refund policy

Return & Refund Policy

Thank you for shopping with ORÉLINE JEWELS.

Due to the nature of our products and for hygiene reasons, all sales are final. We do not accept returns, exchanges, or refunds for change of mind or unwanted items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Please email us at Oreline.jewels@gmail.com with:

•⁠  ⁠Your order number.
•⁠  ⁠A description of the issue.
•⁠  ⁠Clear photos of the item and its packaging.

After reviewing your request, we will offer a replacement or a full refund if the item is confirmed to be damaged, defective, or incorrect.

Order Cancellations

Orders may be cancelled only before they have been shipped. Once an order has been shipped or is out for delivery, it cannot be cancelled.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: Oreline.jewels@gmail.com